FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF DELIVERY TO EXCHANGE & RETURN ELIGIBLE ITEMS.

ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

RETURNS & EXCHANGES ARE ACCEPTED FOR ITEMS PURCHASED ONLINE ONLY AT https://www.chervousa.com.

IF YOU HAVE PURCHASED FROM https://www.chervo.com/ AND YOUR ITEMS HAVE BEEN SHIPPED DIRECTLY FROM ITALY, PLEASE CONTACT OUR TEAM IN ITALY AT hello@chervo.com . GRAZIE!

Please note: We only take back items online that you have purchased from the official Chervò USA (www.chervousa.com) online shop. If you have purchased an item from an Authorized Third Party Retailer (pro shop or specialty store), please return it to or exchange it at the place where you bought it.

RETURNS

HOW DO I INITIATE A RETURN?

Click on "Start an Exchange or Return" at the bottom of our website, under RETURN. Enter your order number and email address in the fields to start a return. Once you’ve entered your information, your order history will load. Please select the eligible items you would like to return. Choose the reason for your return and click next to submit. Please allow 48 to 72 hours for the shipping label and confirmation to be processed. Refunds will be issued to the original payment method used at the time of purchase. We ask that you allow up to 7 business days for your return to be processed. Once your return has been completed, you will be notified by email.


ADDITIONAL RETURN DETAILS

To receive a FULL REFUND to your original payment method, your item must meet the following conditions:

• refund request must be submitted within 14 days of receiving your order
• item(s) must be received within 30 days from date of delivery.
• item(s) must be new and unworn with original tags attached
• item(s) must not be marked as a FINAL SALE ITEM (this is indicated in the product description)
• item(s) must not have make-up or other marks
• item(s) must not smell of perfume, deodorant or washing detergent

Chervò has the right to reject product that appears worn or damaged by the customer. Items refused will be shipped back to customer.

EXCHANGES

HOW DO I INITIATE AN EXCHANGE?

Click on "Start an Exchange or Return" at the bottom of our website, under RETURN. Enter your order number and email address in the fields to start an exchange. Once you’ve entered your information, your order history will load. Please select the eligible items you would like to exchange. Choose the reason for your exchange and click next. Indicate what item you would like to receive in exchange (new size, color, or different item). Exchanges do not have to be for the same item. Please specify the new item if you do not wish to exchange for the same style. Once we receive your exchange request, we will begin processing your order. Your exchange will be confirmed, and a prepaid shipping label will be sent via email for you to return your original item. Once your original item is received, your exchanged item will ship. If there is a balance due for the exchange, you will receive an email confirming the balance payment required for the new items to ship. Exchanges must be received within 14 days of the confirmed exchange request to hold items for replacement.

STORE CREDIT

In order to receive an Online Credit Note/Gift Card/Store Credit, your item must meet the following conditions:

• refund request must be submitted within 30 days of receiving your order
• item(s) must be new and unworn with original tags attached
• item(s) must not be marked as a FINAL SALE ITEM on our website (this is indicated in the product description)
• item(s) must not have make-up or other marks
• item(s) must not smell of perfume, deodorant or washing detergent

Online Credit Notes/Gift Cards/Store Credits do not expire. Chervò reserves the right to reject any product that appears worn or damaged by the customer. Items refused will be shipped back to the customer.

RETURNS

Damaged or Soiled Returns
Returns that are damaged or soiled may not be accepted and will be returned to the customer.

Can I Cancel My Order After It’s Placed?
Unfortunately, once an order is placed, it cannot be canceled within our system. If you are unhappy with an item in your order or have changed your mind, please initiate a return within the specified return period online, as outlined above. Items marked as final sale cannot be returned.

Price Adjustments
 We gladly accommodate a one-time price adjustment on full-price items within 14 days of the order date in the form of store credit. To request a price adjustment, please contact Team Chervò at ciao@chervo-usa.com and include your order number from your packing slip or order confirmation email. Final sale items are excluded, and other promotions may also be excluded.

Shipping Errors & Damaged Products
Your satisfaction is our top priority. Chervò will replace any item with quality defects in workmanship or materials within 60 days of purchase. Please note that we do not accept returns on apparel and accessories damaged by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colors/materials over time. If we process an order incorrectly or you receive a damaged or defective item, please reach out to ciao@chervo-usa.com.

Where Do I Send My Return & What Should I Include?
Please send returns to: 1201 US Highway One #435, North Palm Beach, FL 33408
Be sure to include your original packing slip or order number with your return.

For any additional questions about our policies, please contact Team Chervò at 888.762.3735, Monday-Friday, 9 AM-5 PM EST, or email ciao@chervo-usa.com.Please have your order number or email ready to assist you promptly.

Golf Bag Warranty
Chervò golf bags carry a one-year limited warranty, which does not apply to purchases made through third-party vendors. Proof of purchase is required for warranty resolution. We will gladly replace the item under warranty if it is still available in stock. If the item is out of stock or unavailable, we will offer a full refund for the amount you originally paid. If proof of purchase cannot be provided, partial credit will be issued via gift card. Quality issues outside of one year will be addressed on a case-by-case basis; please email ciao@chervo-usa.com for assistance.

The Chervò Promise
We value your satisfaction and take pride in the quality of our products. Since 1982, we’ve been dedicated to designing and manufacturing with care, and your trust in us means everything. Our commitment is to always support our customers, handling every situation with fairness and responsibility. We're here for you—please share your experiences with us. Thank you for choosing our brand. Grazie!